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Frequently Asked Questions

 

May I view the products before I make a purchase?

Certainly.

Our showroom is located at the following address:

Tan Boon Liat Building
315 Outram Road, #08-06
Singapore 169074

Our showroom is open daily from 10.00 a.m. to 7.00 p.m. 

It's best if you call us at +65 82451555 or send us an e-mail at hewn.sg@gmail.com before coming.

How may I pay for my purchase?

We accept the following:

  • All major credit cards (VISA/Mastercard)
  • Bank transfers
  • Cash/Cheques for in-store purchases at our showroom
What are the delivery charges?
Total Order Value* Delivery Charges
 $0.00 - $49.99 $10.00
 $50.00 - $99.99 $13.00
 $100.00 - $199.99 $16.00
 $200.00 - $299.99 $30.00
 $300.00 and above Free of charge

* Total Order Value includes any discounts you may receive

Please refer to our Terms of Service for more details on our delivery policy.

How soon are you able to deliver my order?

Deliveries should be fulfilled within approximately 5-7 working days of your order and delivery dates and times will be arranged with you in advance.

What is Hewn's returns policy?

We accept returns/exchanges if your purchase has any manufacturing defect. Please inspect the item(s) upon receipt and if you are not satisfied with your purchase, please contact us within 7 days of delivery or pick-up to arrange for a return.

We do not accept returns for items picked up from our showroom. Items that have been ordered online must be returned within 30 days of delivery. Hewn will not be responsible for return pickup fees.

We regret to inform that only regular priced items that have been ordered online and delivered to you may be exchanged. Delivery and handling charges are non-refundable.

Please refer to our Terms of Service for more details on our returns policy.

How do I clean my wooden furniture?

Use warm water and mild dish soap to clean. Cleaning furniture with water won't hurt - just be careful not to soak it. Use an old toothbrush for hard-to-reach areas. Wipe the dirt off the surface with soft cloths or paper towels until they come up fairly clean and dry off any residual moisture with a soft cloth.

After complete drying, we recommend applying our very own beeswax furniture polish available here.

There are several ways to remove stubborn stains such as the white hazy ring or spot that the hot coffee mug or hot pizza box made on your table. The least invasive way is to rub it with a mild abrasive, such as non-gel toothpaste mixed with baking soda or cooking oil mixed with ashes. You can rub it in a small spot with your finger or use a soft cloth on larger areas. Alternatively, use extra fine sand paper (minimum 320 grit) in the direction of the wood grain.

How do I best maintain my wooden furniture?

The best way to protect the finish is to use a good-quality soft paste wax. Apply a small amount of polish with a soft cloth and work it into the wood in the direction of the grain. After a half hour or so, buff the surface using a clean soft cloth, again rubbing with the grain. You'll see a beautiful shine return to the finish that will last for many months.

A tried and tested formula is our very own in-house beeswax furniture polish available here.

The regular application of our beeswax furniture polish locks in natural oils that prevent drying of wood and give your furniture a beautiful gleam. We recommend applying the furniture polish fortnightly for the best results.

Do you provide maintenance services for furniture?

Yes we do. Maintenance services we provide include varnishing, polishing and sanding services.

Please send us an email or approach our friendly staff for more details.

Do you offer customization for your products?

Please inquire with us by sending an email to hewn.sg@gmail.com or call us at (+65 82451555) if you require special customization of the products we have in-store and we'd be delighted to help.