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Terms of Service


The website (the “Site”) is operated by Hewn Sg Pte Ltd ("Hewn", “we”, “us” and “our”). Hewn offers the Site including all content, information, images, tools and services available from this Site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using the Site. By accessing the Site, using our services and/or purchasing any product listed on the Site (collectively, the “Services” or “Products”) from us, you agree to be legally bound by the following terms and conditions (“Terms” or “Terms of Service”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to the use of the Site and the purchase of Products, including all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

If you do not agree to these Terms, you should not access the Site or use any Services (including placing any orders to purchase Products) or purchase any Product from us.

You should read these Terms carefully before placing any order to purchase any Products through our Site. By placing an order with us, you are making an offer to purchase the Products on these Terms.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms without notice to you and any changes will be done by posting updates and/or changes to the Site. It is your responsibility to check this page periodically for changes. Every time you wish to purchase products and/or use the Services or our Site, please check these Terms to ensure you understand the terms which will apply at that time. Your continued use of or access to the Site (including your placing any order to purchase any product) following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in the jurisdiction in which you reside (and in any event, no less than 18 years of age) and legally capable and permitted to enter into binding contracts, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site. You may not use our Products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse or cease provision of the Services to anyone for any reason at any time. You understand and hereby consent to the collection and use of your content (not including credit card information), and agree that such content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the service is provided, without express written permission by us. Hewn retains all intellectual property rights in the products sold through this Site including all pictures, diagrams, fonts and product descriptions. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy or completeness. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Site is at your own risk.

This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Site (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any price changes to the products, modifications to the site and suspension or discontinuance of the Site.


Certain products or services may be available exclusively online through the Site. These products or services may have limited quantities and are subject to return or exchange only according to our Return/Exchange Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where such offer is prohibited under applicable law.

Return/Exchange Policy

At Hewn, we take tremendous pride in the quality and craftsmanship of our furniture, selecting only the best from our suppliers. Should you have any concerns or believe there is a quality issue, we will work with you to correct it, in accordance with the policy below:

We only accept returns/exchanges if your purchase has any manufacturing defect, please inspect the item(s) upon receipt, and contact us within 7 days of delivery or pickup to arrange a return.

We do not accept returns for items picked up from our showroom. Items that have been ordered online and delivered to you must be returned within 30 days of delivery - Hewn will not be responsible for return pickup fees. We regret to inform you that only regular priced items that have been delivered online may be exchanged. Delivery and handling charges are non-refundable.

As individually customized pieces or other modified pieces according to your instructions are made to your specifications, we are unable to accept returns or exchanges. If however, such items arrive with a manufacturing defect or are damaged, we will repair or replace the defective or damaged area. If that is not possible, we will try our best to arrange for an exchange. We reserve the right to determine the best course of action.

Variation Disclaimer

Because wood is a natural product, variations in color and grain pattern are to be expected. While we select top quality woods, premium stains and topcoats to create a high quality finished product, variations in wood color or natural imperfections found in wood such as mineral streaks or spots may be visible and will not be considered defects.

Some of our Products are made from recycled/reclaimed teak that is typically obtained from old houses, bridges and roads. Indentations, prior nail holes, patches and other marks are inherent in the product and part of the character of the wood. These are on top of the variations in color and grain patterns to be reasonably expected in wood.

Because marble is a natural product, variations in color, pattern, texture and veining are to be expected. These differences and variations in stone should be considered as the beauty of natural stone instead of flaws. While we select top quality marble, such variations, including minor crystalline deposits may be visible and will not be considered defects.

Because most of our Products are manufactured by hand, slight variations to the quoted dimensions may occur. All dimensions quoted are nominal and subject to reasonable tolerances.

We do not accept exchanges due to these above mentioned factors. We also do not accept exchanges due to any indentations, prior nail holes, patches, mineral deposits and other marks that are considered inherent at our sole discretion. Finishes are not guaranteed to be a perfect match with the pictures shown on the Site.

Images and diagrams displayed on the Site are for reference only.  Due to the inherent variations in products made from natural materials, the item you receive may vary from what is shown on the website. If no tolerance is acceptable, we recommend that you select and purchase at our showroom.

Delivery Policy

All delivery dates and times provided by us (whether stated in the invoice or otherwise) are estimates only. Accordingly, we shall not be responsible and shall not accept any liability for not being able to deliver a product within the specified time resulting from shipment/delivery delays from our suppliers. Deliveries should be fulfilled within 6-8 weeks (approximate). Delivery dates and times will be arranged with you in advance. Our delivery charges are listed in the following table:

Total Order Value*

Delivery Charges (S$)

$ 0 and up

Free of charge

* Total Order Value includes any discounts you may receive

The customer is responsible for making sure the items ordered can fit in the room of choice and may be delivered through all entry points such as doorways and elevator entrances. Access to the delivery areas should also be clear. Deliveries only possible by staircase will be at an additional surcharge of S$10.00 per floor. Any additional costs in relation to effecting delivery of the products into your premises, e.g. the use of a crane, are your responsibility and you shall pay for such additional costs immediately on demand. If it is not possible for the products to be delivered into your premises, and unless you then accept delivery of the products under such circumstances, the products will be returned to our warehouse and you will be invoiced for the transport fee for any transport and re-delivery.

If orders are unable to be delivered due to incorrect delivery address given, or the absence of persons to take the delivery (after the delivery has been scheduled), we will either arrange for a refund or reschedule the delivery. In such cases, the products will be returned to our warehouse, we will charge a restocking fee of S$80, and you will be invoiced for any transport and re-delivery.

We reserve the right to make part deliveries of any order and each part delivery shall constitute a separate contract in respect of the products delivered on the same terms and conditions as set out herein. Failure to deliver all the products you have ordered shall not invalidate the contract as regards any part deliveries. The risk of any loss of or damage to, products delivered to you shall pass to you upon delivery of the purchased products to you. Title to such products shall not pass to you until we have received payment in full of the price of such products and all other amounts payable by you to us in respect of such products.

You agree not to hold us responsible for any damage to any fixtures or fittings arising from the moving of items into the delivery premises such as  scratches and indentations on any flooring or walls.

Assembly and installation

We reserve the right to assemble certain items on site (as required and as advised) and shall not be held responsible for any damage such as scratches and indentations on any flooring or walls at the venue of assembly. We do not provide installation services that require drilling to ceilings or walls.


We may provide other services to you from time to time including but without limitation services such as sanding, varnishing, darkening, cutting and painting. The general terms stated in this document for deliveries will apply.

Most of these services such as sanding, varnishing, darkening, cutting and painting may be invasive on the surface of your furniture and are irreversible processes. By engaging us to provide these services to you, you agree that you will not hold us liable should the desired effects not be achieved. We reserve the right, at our sole discretion, to reject any requests for these services should we deem them unsuitable for your furniture.

Deposits received from you as part payment for such services will not be refundable.

The terms of service stated in this agreement shall apply for these services.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, re-sellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources).


Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Any use by you of such third-party websites is entirely at your own risk and discretion. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries or feedback comments) or without a request from us you send creative ideas, feedback, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, delete, remove, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us at our sole discretion.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


We collect, use and disclose personal information of our Customers in accordance with our Privacy Policy. By using our Site, you consent to such collection, use and disclosure and you warrant that all data provided by you is accurate. Your submission of personal information through the store is governed by our Privacy Policy, which forms a part of these Terms. Please refer to our Privacy Policy for more information.


Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you agree not to use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any applicable law; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site, the Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site or the Services or any related website, other websites, or the Internet.


We shall not be liable to you for any breach, hindrance or delay in the delivery of any product ordered from the Site attributable to any cause beyond our reasonable control (“Force Majeure”), including without limitation: Strikes, lock-outs or other industrial actions, civil commotion, riots, invasions, terrorist attack or threats of terrorist attacks, war (whether declared or not) or threat or preparation for war, fires, explosions, storms, floods, earthquakes, subsidence, epidemics or other natural disasters, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, the acts, decrees, legislation, regulations or restrictions of any government, shipping, postal or other relevant transport strikes, failures or accidents.

In the circumstance that the Force Majeure event occurs, we reserve the right to terminate the contract forthwith by written notice and without any liability other than a refund of a product already paid for by you and not delivered.


We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Hewn, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Our maximum aggregate liability hereunder whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the price of the goods paid by you to us. In the case where states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Hewn and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees (“Indemnified Parties”), from and against any and all claims, demands and costs (including reasonable attorneys’ fees) which any Indemnified Party may incur or suffer due to or arising out of your use of the Site or the Services, your breach of these Terms of Service or the documents they incorporate by reference, or your infringement or violation of any applicable law or the rights of a third-party. Your obligations under this Section 15 shall survive any termination of these Terms.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site. If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


No failure on our part to exercise or enforce any right or provision of these Terms shall constitute or operate as a waiver of such right or provision, nor shall such failure or delay in any way prejudice or affect our right at any time to act strictly in accordance with our rights and powers under these Terms.

These Terms and all policies and operating rules posted by us on this Site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). If there is any conflict between these Terms and such policies and operating rules, these Terms shall prevail. Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Singapore. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms.

Any dispute shall be referred to and finally settled by the courts of the Republic of Singapore and you shall submit to the jurisdiction of the courts of the Republic of Singapore.


Questions about the Terms of Service should be sent to us at


These terms and conditions are not intended to confer rights on any third party, whether pursuant to the Contracts (Rights of Third Parties) Act (Cap 53B) or otherwise, and no third party shall have any right to enforce any provision of these terms and conditions.